Senior Technical Support Specialist


  • Install and configure computer systems, applications, and hardware within the company H.Q. – Stores – Warehouses
  • Research and identify solutions to software and hardware issues and diagnose and troubleshoot technical matters, including account setup and network configuration.
  • Manage, maintain, and repair IT systems for all departments.
  • Resolving network issues.
  • Testing and evaluating new technologies.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Maintain jovial relationships with clients.
  • Prepare accurate, clear, and timely reports.
  • Prioritize work and set expectations for all incidents and requests.
  • Document knowledge-based tech notes and articles.
  • Analyze, troubleshoot, and resolve reported issues (software, hardware, and processes) using a logical and systematic approach.
  • Document all support incidents for data reporting purposes.
  • Provide day-to-day desktop support.
  • Additional projects and duties as required to support the growth of the IT department.
  • Manage external support with vendors and internal departments.
  • Oversee the development of and validate business functional requirements.
  • Manage small/medium-sized projects.
  • Validate resource requirements and develop cost estimates.
  • Identify and escalate issues as needed.


  • Bachelor’s degree in computer science or computer engineering
  • Two to three years of experience in the same field
  • Work under pressure.
  • Flexible personality
  • Must possess a strong work ethic, be self-motivated and reliable.
  • Excellent written and verbal communication skills.
  • Able to demonstrate leadership skills and take ownership of customer issues reported.
Job Category: BEPM IT
Job Type: Full Time
Job Location: Riyadh Saudi Arabia

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